Privacy Policy

Introduction

GOLDFISH VACATIONS LLP is committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, and disclose personal data in accordance with applicable laws and regulations.

What Information Do We Collect?

We collect various types of information, including:

  1. Personal Data: We collect personal data, such as name, email address, phone number, and passport details, when you book a trip or request information about our services.
  2. Travel Information: We collect travel-related information, such as flight details, hotel reservations, and travel dates.
  3. Payment Information: We collect payment information, such as credit card details, when you make a payment for our services.
  4. Usage Data: We collect data about your interactions with our website, including IP address, browser type, and pages visited.

How Do We Use Your Information?

We use your information for the following purposes:

  1. Booking and Payment Processing: We use your personal data and payment information to process bookings and payments.
  2. Travel Arrangements: We use your travel information to make arrangements for your trip, such as booking flights and hotels.
  3. Customer Support: We use your contact information to provide customer support and respond to your inquiries.
  4. Marketing: We may use your contact information to send you promotional materials and offers, subject to your consent.

Disclosure of Your Information

We may disclose your information to:

  1. Travel Suppliers: We share your information with travel suppliers, such as airlines and hotels, to make arrangements for your trip.
  2. Payment Processors: We share your payment information with payment processors to facilitate payment processing.
  3. Government Authorities: We may disclose your information to government authorities in response to lawful requests.
  4. Third-Party Service Providers: We may share your information with third-party service providers, such as customer support and marketing agencies.

Security Measures:

We implement robust security measures to protect your personal data, including:

  1. Encryption: We use encryption to protect sensitive information, such as payment details.
  2. Access Controls: We limit access to your information to authorized personnel only.
  3. Data Backup: We regularly back up your information to prevent data loss.

Your Rights:

You have the following rights:

  1. Access: You have the right to access your personal data.
  2. Rectification: You have the right to rectify inaccurate personal data.
  3. Erasure: You have the right to request erasure of your personal data.
  4. Restriction: You have the right to restrict processing of your personal data.

Cookies and Tracking

We use cookies and tracking technologies to enhance your experience on our website. You can manage your cookie preferences through your browser settings.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the updated policy on our website.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at contact@goldfishvacations.com.

Effective Date

This Privacy Policy is effective as of 01 April 2025.

By using our website and services, you agree to the terms of this Privacy Policy.